Putney Removals Privacy Policy
This Privacy Policy explains how Putney Removals collects, uses, stores and protects your personal data when you use our removal and related services. It applies to all Putney Removals customers and prospective customers in our service area, including individuals, households and businesses who contact us, request a quote, make a booking or otherwise interact with us.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act, and to handling your personal data lawfully, fairly and transparently.
Who We Are
Putney Removals is a removals and related services provider operating in the Putney area. For the purposes of data protection law, Putney Removals is the data controller in respect of the personal data described in this Privacy Policy, meaning we decide how and why your personal data is processed.
Personal Data We Collect
We only collect personal data that we need in order to deliver our services, manage our relationship with you and comply with our legal obligations. The types of personal data we may collect include:
Identity and contact details such as your name, title, address, service addresses for collection and delivery, and other location details relevant to your move.
Service and booking information such as move dates, property access details, inventory or item lists, special handling instructions, and service preferences.
Communication records such as information you provide when you contact us, request a quote, ask questions, or give feedback.
Billing and payment information such as billing address and payment related records necessary to process and verify payments, issue invoices, credit notes and receipts. We do not store full payment card details when a third party payment processor is used.
Website usage and technical data such as basic usage data, device and browser information, and interaction with our online quote or contact forms, to the extent necessary to operate and secure our website and online services.
We collect personal data directly from you when you contact us, complete a form, confirm a booking, or communicate with us by any channel. We may also receive personal data about you from third parties if they are arranging a move on your behalf, for example a family member, employer, landlord, letting agent or relocation company, but only where this is necessary for the agreed services.
Lawful Basis for Processing Your Data
We process your personal data only where we have a lawful basis to do so. Depending on the circumstances, the relevant lawful bases are:
Contract: We process your personal data to enter into and perform a contract with you, including providing quotes, confirming bookings, delivering removal services, handling queries, and managing payments.
Legal obligation: We process some personal data to comply with legal and regulatory requirements, such as maintaining tax and accounting records and cooperating with lawful requests from public authorities.
Legitimate interests: We process personal data where it is necessary for our legitimate interests and these are not overridden by your rights and interests. This includes managing our business, improving our services, securing our systems, preventing fraud, and handling customer enquiries and complaints.
Consent: In limited situations, we may rely on your consent, for example where you specifically ask us to stay in touch in a particular way that is not necessary for providing our services. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes, plan and deliver removal and related services that you request.
To communicate with you about your enquiry, booking, move details, changes or issues.
To manage our customer relationship with you, including handling feedback, complaints and claims.
To process payments, manage invoices and keep appropriate financial records.
To operate and improve our website and services, including maintaining security and preventing misuse.
To comply with legal, regulatory and insurance obligations and to establish, exercise or defend legal claims.
Sharing Your Personal Data
We do not sell your personal data. We may share your data with third parties only where this is necessary, lawful and subject to appropriate safeguards. These third parties may include:
Service partners such as specialist packing, storage, cleaning or disposal providers where these services form part of, or are linked to, your removal service.
Payment and accounting providers for processing payments, managing our accounts and complying with tax obligations.
IT and communications providers that support our business operations, such as website hosting, customer management systems and secure data storage.
Professional advisers including insurers, legal advisers and accountants where necessary for the management of our business or the handling of disputes or claims.
Public authorities, regulators or law enforcement where we are legally required or permitted to do so.
These third parties act as data processors or independent controllers depending on the circumstances. Where they act as processors on our behalf, they are only permitted to process your data in accordance with our instructions and must protect your data to at least the same standard that we do.
International Transfers
Our services are provided primarily within the United Kingdom. If any of our trusted processors or service providers are located outside the United Kingdom or the European Economic Area, or use sub-processors based there, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, so that your personal data remains protected to a standard essentially equivalent to UK data protection law.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting or reporting requirements.
Personal data relating to quotes and enquiries that do not result in a booking may be kept for a limited period so that we can respond to follow up enquiries and monitor service performance.
Personal data relating to completed moves and bookings is typically kept for the duration of our relationship with you and for a number of years thereafter, to comply with tax and accounting rules and to manage any potential disputes or claims.
When the relevant retention period expires, we will securely delete or anonymise your personal data. In some cases, we may retain anonymised information that no longer identifies you for statistical or analytical purposes.
Your Data Protection Rights
You have a number of rights in relation to your personal data under data protection law. These may include:
The right to access: You can request a copy of the personal data we hold about you and certain information about how we process it.
The right to rectification: You can ask us to correct inaccurate or incomplete personal data about you.
The right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
The right to restrict processing: You can ask us to restrict the processing of your personal data in certain situations, such as during the investigation of a concern you have raised.
The right to data portability: Where we process your data by automated means and on the basis of consent or contract, you can request a copy of that data in a commonly used format, or ask us to transfer it to another provider where this is technically feasible.
The right to object: You can object to processing based on our legitimate interests, including any direct marketing, and we will stop processing unless we have compelling legitimate grounds or a legal obligation to continue.
Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can try to resolve any concerns.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, alteration or disclosure. These measures include limiting access to personal data to those employees and processors who need it to perform their duties, using secure systems where appropriate, and keeping our procedures under review to maintain an appropriate level of security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all Putney Removals customers in our service area from the date it is made available. We recommend that you review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
